Terms and Conditions
Last updated: 28 September 2026
We’ve tried to keep these terms clear, fair and easy to understand.
These terms apply to services sold by Bizi Media, including services offered through the Bizi Media and King of the Jingle brands. If you buy a King of the Jingle product through Stripe, your payment or bank statement may show Bizi Media.
By purchasing a service from us, you agree to the parts of these terms that apply to that service.
1. The basics
“We”, “us” and “our” mean Bizi Media. “You” and “your” mean the person or business buying or using our services.
If something is unclear, please ask before you buy. We’d much rather explain something properly than leave you guessing.
You can contact Bizi Media at michael@bizimedia.com.au or 0481 332 577. For King of the Jingle orders, you can also contact us through the King of the Jingle website.
2. Australian Consumer Law
Nothing in these terms takes away any rights or remedies you have under the Australian Consumer Law or any other law that cannot legally be excluded.
Any guarantee, refund promise or review period we offer is in addition to your legal rights, not instead of them.
3. Payments
Prices are shown on the website, checkout page, quote or order confirmation before you pay.
Payments may be processed through Stripe. Available payment methods can vary depending on Stripe and your eligibility. Bizi Media does not store your full card details.
If a project needs extra work outside what you originally purchased, we’ll explain the extra scope and price before that work goes ahead.
PART A: BIZI MEDIA LOCAL LEAD WEBSITES
4. What a Local Lead Website is
A Local Lead Website is a focused WordPress website for small and local businesses. It is designed to help potential customers understand what you do, trust your business and take the next step.
The exact build price is the price shown when you order. Promotional or introductory pricing may be limited by time, quantity or eligibility.
The standard Local Lead Website is not designed for large ecommerce stores, membership platforms, marketplaces, complex booking systems, large catalogues or substantial custom software development. If you need something outside the offer, we’ll let you know and can quote it separately if it is work we want to take on.
5. What the website build includes
Unless we agree otherwise, the Local Lead Website build includes:
- research into your business, customers and market
- website strategy and an enquiry-focused structure
- copywriting for the agreed website
- professional website design
- desktop, tablet and mobile setup
- calls to action and enquiry pathways
- WordPress build and technical setup
- reasonable setup needed to prepare the website for launch
You do not need to write the website copy or prepare a complicated brief for us.
6. What we need from you
We’ll normally start with a 30–45 minute onboarding call.
Please give us accurate information about your business, services, prices, service areas, contact details, licences, qualifications and any claims you want us to include.
If you want us to use your logo, photos, testimonials or other material, please send them promptly. You confirm that you have the right to let us use anything you supply.
Logo design is only included if we clearly say it is included or you purchase it separately.
7. Timing
We aim to deliver a Local Lead Website within two weeks after we have the information we reasonably need to start. Many websites are completed sooner.
That is a target rather than a guaranteed deadline. A project can take longer if information is delayed, the scope changes, a third-party service causes a problem or the project turns out to need work outside the original offer.
8. Your review and Satisfaction Guarantee
When we deliver the completed website for review, you have 3 days to check it and let us know about reasonable minor copy changes, factual corrections or any genuine concern.
If you raise a genuine concern during that review period, we’ll work with you to reasonably sort it out.
If the issue cannot reasonably be resolved and you are still not satisfied, you may cancel the website under our Satisfaction Guarantee and we’ll refund the website build payment.
After the 3-day review period, the build is treated as accepted and the Satisfaction Guarantee review period ends. This does not affect any rights you may have under Australian law.
9. Ongoing website care
If Bizi Media hosts and manages your Local Lead Website, ongoing website care is required.
The current standard price is A$50 per month. New Local Lead Website customers currently receive an A$10 per month on-time payment discount, making the ongoing price A$40 per month while payments stay up to date.
Ongoing care includes:
- website hosting
- one business email address using your domain, with up to 2 GB of server storage
- website management and routine maintenance
- reasonable minor updates to existing website content
- reasonable support relating to the hosted website
Additional business email addresses are currently A$10 per month each.
A minor update is something like changing existing text, contact details or an existing image. New pages, new sections, redesigns, integrations, major copy changes, custom development or other substantial work are not minor updates.
If a request falls outside ongoing care, we’ll tell you before any extra paid work begins.
10. Late payments
If an ongoing payment is late, we may remove the A$10 on-time payment discount and move the service back to the standard A$50 per month rate from the next billing period.
If hosting, email or website care has to be suspended because payment remains overdue, a A$20 reconnection fee may apply before service is restored.
We can choose to waive a fee or late-payment consequence in an individual situation, but that does not create an ongoing right to the same waiver later.
11. Cancelling website care
There is no long-term lock-in. You can cancel ongoing website care at any time.
Your Bizi Media-hosted website and email stay active until the end of the billing period you have already paid for.
Your domain is yours.
If you want to move the WordPress website elsewhere, you can request a .wpress export for A$20 to cover the manual processing.
Bizi Media licences, subscriptions and other non-transferable third-party licences do not automatically move with the website.
Please download or transfer any email you want to keep before the hosted email service ends.
12. Changes to ongoing prices
If we increase the price of an existing ongoing service, we’ll give you at least 30 days’ notice.
If you do not want to continue at the new price, you can cancel the affected ongoing service before the new price starts, without a cancellation fee.
13. Google rankings and business results
We build websites with sound search and conversion foundations, but nobody can honestly guarantee Google rankings, traffic or a certain number of enquiries or sales.
Results can be affected by your location, competition, demand, Google Business Profile, reviews, advertising, content, offers, pricing, sales follow-up and many other things outside the website itself.
We’ll do our part properly, but you remain responsible for your business decisions, pricing, offers, marketing and customer follow-up.
PART B: KING OF THE JINGLE
14. King of the Jingle creative services
King of the Jingle services can include personalised songs, custom business jingles, audio branding, videos, photo memory videos, copywriting and other creative services shown on the King of the Jingle website, checkout or quote.
Because creative products vary, the exact inclusions, length, turnaround, versions, revisions, add-ons and licence for your order are the ones shown when you buy or agreed with you in writing.
15. Personalised creative work
Our songs, jingles and videos are created around the information you give us.
Please check names, dates, stories, pronunciation, lyrics, business details and other important information before submitting your order. We can only work from what you provide.
Creative work is subjective. We’ll use the brief, options and information you give us to create something that fits the order, but we cannot promise that every musical, lyrical, vocal or visual choice will match an imagined version in your head exactly.
If your order includes revisions, alternate versions or other changes, the amount included is whatever is shown at checkout, in your order confirmation or in our written agreement with you. Extra changes may be charged separately.
16. Turnaround and delivery
The expected turnaround is the timeframe shown on the product page, checkout or order confirmation.
We’ll do our best to deliver within that timeframe. Delays can happen if we are waiting for information from you, you change the brief, a third-party service has an outage or something outside our reasonable control gets in the way.
Digital files are normally delivered electronically in the format or method described for the product.
17. Photos, lyrics, stories and other material you send us
You confirm that you have the right to send us and let us use any photos, lyrics, text, logos, recordings, stories, names, trademarks or other material you provide for your order.
Please do not send material that is unlawful, abusive, defamatory, misleading or that infringes somebody else’s rights.
We may refuse or stop work on material we reasonably believe we should not create or use.
Please keep your own copies of important files. Project files and uploads are not intended to be a permanent storage or backup service.
18. Voice samples and voice-based features
If you upload or provide a voice sample, you confirm that:
- it is your voice, or you have clear permission from the person whose voice it is
- you have permission for us to use that sample to create the product you ordered
- you are not asking us to impersonate someone without their consent
If the voice belongs to a child or another person who cannot legally give consent themselves, you must have the permission of their parent, guardian or other person legally able to give that permission.
We may use software and AI-assisted production tools where appropriate to create or process parts of a creative order, including voice, music, imagery or video.
19. Photo Memory Videos and uploads
If you purchase a Photo Memory Video or another upload-based add-on, the upload page will show the current file limits, formats and number of files accepted.
You are responsible for choosing the files you want included and confirming that you have permission to use them.
If you send incorrect, low-quality, duplicated or unsuitable files, the final result may be affected. If we need substantially different material or extra work outside the product you purchased, we’ll let you know.
20. Refunds and change of mind on personalised work
Because personalised songs, jingles and videos are made specifically for you, change-of-mind refunds are not normally available once we have started creating your order.
That does not affect your rights under Australian Consumer Law.
If we have made a genuine mistake, failed to provide what was agreed or there is another genuine problem with the order, contact us and give us a reasonable chance to sort it out.
21. How you can use King of the Jingle work
The licence for your final creative work is the licence shown at checkout, in the product description, quote or order confirmation.
If no different licence is stated:
- personalised songs are for your personal, non-commercial use
- business jingles and business creative work may be used by the purchasing business for its own marketing and promotion
You do not receive ownership of our reusable production methods, templates, systems, know-how or third-party licences simply because they were used to create your project.
If you need broader commercial, resale, broadcast, distribution or third-party rights, please ask us before using the work that way.
PART C: TERMS THAT APPLY TO ALL SERVICES
22. Third-party services
We use third-party services to run parts of our business and deliver projects. These can include Stripe, WordPress, hosting providers, email services, domain registrars, software, plugins, AI tools and other platforms.
Third-party services can change, experience outages or alter their policies. We’ll take reasonable steps to keep our services running, but we cannot control every outside platform.
23. Your content and our reusable systems
Your business name, domain, logo and material you provide remain yours.
Bizi Media keeps ownership of its reusable processes, methods, systems, templates, workflows, know-how and licences.
Third-party software and assets remain subject to their own licences.
24. Security, backups and stored files
We take reasonable steps to protect websites, files and services we manage, but no website, hosting platform, email system or online service can be guaranteed to be completely immune from hacking, malware, phishing, outages, unauthorised access or data loss.
Backups and stored project files are mainly there to help us operate and recover services. They are not a guaranteed permanent archive.
Please keep your own copies of anything important that you cannot afford to lose.
25. If something goes wrong
Please contact us first and tell us what happened.
We’ll make a genuine effort to understand the problem and find a reasonable solution.
Nothing in this section stops you from using any rights or remedies available to you under Australian law.
26. Liability
Nothing in these terms excludes or restricts a right, guarantee, liability or remedy that cannot legally be excluded or restricted.
To the extent the law allows, we are not responsible for indirect or consequential loss such as lost profit, lost revenue, lost opportunities, lost traffic, lost rankings or lost sales.
Where the law allows us to limit our liability, our total liability for a service is limited to the amount you actually paid us for the specific service that gave rise to the claim.
We are also not responsible for problems caused by inaccurate material you supplied, unlawful customer content, changes made by you or another provider, credentials outside our control or failures of third-party services outside our reasonable control.
27. Changes to these terms
We may update these terms from time to time.
Changes normally apply to future purchases. If a material change affects an existing ongoing service, we’ll give reasonable notice where appropriate.
28. Governing law
These terms are governed by the laws of New South Wales, Australia, subject to any consumer rights or other legal rights that apply to you.
29. Questions?
If you’re unsure about anything here, please ask.
Contact Bizi Media at michael@bizimedia.com.au or 0481 332 577, or contact us through the King of the Jingle website for a King of the Jingle order.